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Why shop with us?
100% insured delivery - Free UK Delivery
All deliveries are 100% insured. If in the rare case damage occurs during transit, we promise to replace your order with the same product.
90 Days Free Returns - Returns are 100% free
You have 90 days to let us know if it's not to be from the day you receive your order. We’ll even handle the collection of your order for you, making returning your Lux Mirrors purchase an effortless process.
5 year warranty guarantee - Peace of mind with your purchase
There are no shortcuts in our design process. Every Lux Mirrors product is built to stand the test of time and backed by our 5 Year Warranty Guarantee.
Sustainability - One tree planted with every order received
We're committed to sustainability. Through our partnership with Ecodrive, we plant one tree for every order we receive.
FAQ
Our customer support is available Monday to Friday: 9:30am-6:00pm. Average answer time: 24h
To receive the most up to date information on your order please contact us at hello@lux-mirrors.co.uk .We will come back to you as soon as we possibly can. Due to exceptionally high demand, please allow us up to 2 working days to respond, although we typically will respond within 24h.
You certainly can, to update your delivery address please email us at hello@lux-mirrors.co.uk Please note once your order has been arranged for delivery, unfortunately we cannot amend your delivery address.
We work directly with the manufacturers to produce beautifully designed home furniture. We are designers and importers with many years of experience. We understand the cost of the materials and manage the production of our products efficiently to provide you with the best product at the best price possible.
Not to worry, we can hold your order for you. Please contact us at hello@lux-mirrors.co.uk to get this arranged. Please note, the more notice we receive in regards to holding your order the easier this will be to organise.
We’ll deliver all of your items at the same time when possible. On some occasions we will dispatch products from different locations and this may cause them to be delivered on different days. We would only do this with your permission. If requested, our team are happy to look into delivering your items separately. Please get in touch with us at hello@lux-mirrors.co.uk for more information.
OUR CLIMATE COMMITMENTS
We take helping in looking after our planet seriously at Lux Mirrors. For every order placed, we pledge the following actions.
1. We plant one tree in partnership with ecologi
2. We offset all of our carbon emissions produced from shipping in partnership with Shopify Planet
3. We donate a proportion of our monthly revenue to preventing plastic from reaching our oceans in partnership with CleanHub
In addition, we use 100% Sustainably Sourced Paulownia Wood for almost all of our wooden framed mirrors.
10,000 KG every year
Through our donations to CleanHub, we ensure 10,000 kg of plastic is removed from our oceans every year.
Carbon Neutral Shipping
Through our partnership with Shopify Planet, we ensure every single delivery that we make is Carbon-neutral.
One tree planted with every order
Every time you order, we plant a tree – we also give you the option to double-up and plant your own tree via a voluntary donation of just £0.45.
Driving Sustainable Innovation
We are always looking at new ways to improve our positive impact on the planet, from optimising delivery routes to reduce our carbon emissions, encouraging frequent recycling and using eco-friendly packaging options.
If you have any suggestions on how we can improve our sustainability strategy, please reach out to us with your suggestion via hello@lux-mirrors.co.uk
